Friday, January 27, 2012

Stark divide revealed in levels of railway passenger satisfaction

NORTHERN Rail scored one of the lowest customer satisfaction ratings in the country in a national survey which revealed stark regional differences for passengers.
Passenger Focus, which surveyed 30,590 rail travellers for its annual study, said the satisfaction scores for individual routes provided by different firms varied from 72 per cent to 95 per cent.
Nationally, the percentage of passengers satisfied with their journey overall remained the same, at 84 per cent. However, satisfaction with value for money fell from 49 per cent to 46 per cent. Continued

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